~ FAQs ~

For your convenience, we have listed FAQs and Terms and Conditions which pertain to every reservation. Should you have any additional enquiries, please be sure to contact us by telephone, email or, if your stay has already commenced, please ask a member of our staff for assistance.


When you arrive, please head to reception where one of our staff will be happy to check you into your room and answer any questions you may have between 3:00pm and 10:00pm. At the time of booking or at check-in we will ask you for a credit card and pre-authorisation of the card to ensure that any cancellations, damages or no-smoking policy breaches may be paid for. Please note that the card which is pre-authorised may be used for multiple room charges if the booking was made under a single guest’s name.

Cancellation Policy

We do hope you will come and stay with us but if you need to cancel then you can do so at any time up to 24 hrs before your arrival date, at no cost.

Check in / Check out

Check in from 3pm to 10pm. If you fail to check out by this time then an additional night’s rate will be payable. If you’re struggling to check-out by 11am because of circumstances out with your control, please seek assistance from reception. If you know in advance that the above timings will not suit your requirements, please contact the hotel to explore other possible options which may be able to be arranged in advance of your arrival/departure. For later times, please contact the Ben Mhor  Hotel by email or by telephone – 01479 873216

Damage to hotel property / loss of keys

If you or any guest staying in a room booked under your name cause damage to hotel property, including, bedding, towels,  furniture or loss a hotel key then these charges must be paid for at the hotel reception before departure. By person or pets.

Guest Entry

We want all of our guests to have a relaxed and enjoyable stay at the Ben Mhor Hotel and with that in mind, we reserve the right to refuse entry to any guest who behaves in an inappropriate manner. This extends to a guest or guests being under the influence of drugs and/or alcohol, abusive behaviour towards hotel staff or other guests or aggression. For the safety of all of those staying with us we may ask guests behaving in this manner to leave the hotel if a disturbance is caused. Should we eject a guest on these grounds refunds will not be given.

Loss/ Damage

The Ben Mhor is not liable for the loss or damage of any guest property during their stay caused by the misconduct or negligence or a guest or an act of god, the establishment is not responsible for guest belongings, liable or responsible for any damage to guest vehicles whilst staying with us.


Pets are allowed. No extra charges.

Reserving a Hotel Room

Our official website is the only booking platform where best rates are guaranteed. Should you find that your preferred dates are not available through our online system, please phone the hotel to access real-time availability. We accept cash in sterling (GBP) or all major debit and credit cards.

Smoking or Drugs

Smoking and drugs are banned from premises. Smoking in rooms or anywhere inside will result in a £50 fine. Also storing drugs in room will result in a £50 fine. Smoking is only permitted In beer garden at rear of hotel.

Where is The Ben Mhor Hotel ?

Situated the heart of the quaint historical town of Grantown on Spey, in the heart of Cairngorms National Park and deep in the Scottish Highlands.

Kids Allowed

Yes! We welcome little ones at our hotel – if you require a cot or high chair please just confirm this with reception prior to booking.

Can I get online?

There is complimentary wi-Fi throughout the hotel so you can stay connected throughout your holiday

Where should I visit?

Check our Local Attractions and Blog pages for local information, or pop down to reception where one of our staff will gladly make some recommendations.

Is my stuff safe?

Rooms are generally safe just follow normal safety procedures when out of rooms.

Group bookings

We accept Stag / Hen parties or large groups. Should you wish to make a group of over 6 people please contact the Hotel prior to making a booking. Refusal on the day can be up setting to you your fellow guests and our staff.


We have free overnight storage for cyclists.